Requisition Processing
Requisition Management
Turns a drafted need into a validated requisition routed on the ERP own release strategy, so nothing is approved by a chain we invented.
Run by Requisition Specialist · background
Solutions
You do not buy a platform. You buy an operation that already runs.
Each operation here is a step into the autonomous era, and it goes live on your systems in two weeks.
The solutions, by industry
The workflows, already built for each operation
Each operation arrives with its workflows and agents already built. Choose an industry to see the systems, rules and vocabulary it runs on.
Every 3.7 years
How often a company can now expect a supply chain disruption lasting a month or longer. Over a decade that costs almost 45% of one year’s profits.
McKinsey · Risk, resilience and rebalancing in global value chainsRequisition Change and Cancellation
Requisition Management
Changes or withdraws a requisition safely, taking account of how far it has already been converted.
Run by Requisition Specialist · background
Waiver Review
Competition Waiver Approval
Scores a submitted waiver against the actual policy clauses, names what is missing, and shows the precedents, so approvals stop being a matter of which officer picked it up.
Run by Procurement Compliance Analyst · background
Tender Issue
Sourcing Event Management
Assembles the tender or quotation pack from the template library and takes it to the chosen market.
Run by Strategic Sourcing Specialist · background
Bid Compliance Check
Sourcing Event Management
Checks every bid for responsiveness and completeness, verifies the arithmetic and normalises the offers to a comparable basis, so the committee scores on merit rather than on…
Run by Strategic Sourcing Specialist · background
Contract Preparation
Contract Award
Drafts the contract from the agreed terms and, in the same pass, captures the obligations and commercial terms as structure so the rest of the contract life can be run rather than…
Run by Contract Specialist · background
Contract Activation
Contract Award
Makes a signed contract live everywhere it has to be live: the agreement, the price conditions and the buying channel.
Run by Contract Specialist · background
Contract Amendment
Contract Administration
Varies a live contract and carries the change through to the systems that price against it.
Run by Contract Specialist · background
Contract Obligation Monitoring
Contract Administration
Watches obligations, milestones, volume commitments and expiry dates on live contracts, and raises what is about to be missed.
Run by Contract Specialist · background
Purchase Order Creation
Purchase Order Management
Turns an approved requisition into an accurate order priced from the contract and transmits it.
Run by Purchasing Coordinator · background
Framework Call-off
Purchase Order Management
Releases an order against an existing global or regional agreement, which is how a multinational actually buys most of what it buys.
Run by Purchasing Coordinator · background
Purchase Order Change
Purchase Order Management
Handles a changed date, quantity or price on a live order and keeps the supplier and the record in step.
Run by Purchasing Coordinator · background
The new workforce
Agents with real responsibilities
Every agent sits in a real team, carries named workflows, holds an authority you set and answers to a named person.
Every agent the Supply Chain OS activates.
Procurement Operations
AssistantSpecialistContract Specialist
Contracting
Prepares and administers contracts, and captures their obligations and commercial terms as structure so the rest of the contract life can be run.
Carries
- Contract Preparation
- Contract Activation
- Contract Amendment
Answers to Contracts Manager
Freight Logistics
BackgroundAnalystTransport Analyst
Transportation Planning
Keeps an honest picture of where every load is, works the exceptions, measures emissions, and reads the network for where cost really sits.
Carries
- Shipment Tracking
- Delay Notification
- Transport Exception Resolution
Answers to Transportation Manager
Freight Logistics
BackgroundSpecialistCarrier Coordinator
Carrier Management
Tenders loads down the agreed sequence, sources spot capacity when it runs out, and keeps the routing guide honest on evidence.
Carries
- Carrier Tender
- Spot Rate Sourcing
- Carrier Scorecard Production
Answers to Carrier Manager
Asset Maintenance
BackgroundAnalystReliability Engineer
Reliability Engineering
Scores criticality, tests whether each maintenance strategy is working, drives failures to root cause, and computes asset health.
Carries
- Criticality Scoring
- Strategy Effectiveness Review
- Maintenance Strategy Revision
Answers to Reliability Engineering Manager
Field Service
BackgroundSpecialistService Contract Administrator
Service Contracts
Gets a signed agreement live in the operation, watches every promise while it can still be kept, and surfaces renewals with their margin.
Carries
- Contract Administration
- Renewal Management
- Promise Tracking
Answers to Service Contracts Manager
Field Service
BackgroundSpecialistRemote Support Specialist
Remote Support and Knowledge
Diagnoses the asset before anyone travels, applies the fix remotely where it can, and captures what worked for next time.
Carries
- Remote Diagnosis
- Remote Fix Delivery
- Expert Escalation
Answers to Knowledge Manager
Asset Maintenance
AssistantPlannerMaintenance Planner
Maintenance Planning and Scheduling
Generates the preventive work, triages what the business asks for, and builds the job pack a crew can actually work from.
Carries
- Preventive Work Generation
- Work Request Triage
- Job Pack Preparation
Answers to Planning and Scheduling Manager
Network Operations
ServiceSpecialistIncident Manager
Incident and Problem Management
Sizes and drives incidents, keeps affected customers informed, and coordinates the restoration when an outage goes major.
Carries
- Incident Triage
- Incident Progress Management
- Customer Impact Notification
Answers to Incident and Problem Manager
Maritime Operations
BackgroundSpecialistChartering Coordinator
Chartering Operations
Turns instructions into an operational plan, computes laytime against the clauses as it runs, and assembles the demurrage claim inside the time bar.
Carries
- Voyage Instruction Processing
- Laytime Calculation
- Demurrage Claim Preparation
Answers to Chartering Operations Coordinator
What was always missing
Four decades of software organised the work. None of it ran the work.
One requisition crosses the ERP, the supplier portal, the contract store, the risk database and the payment system, and a vendor that owns one of those five was never in a position to carry it across the other four.
ERP
SAP, Oracle, Workday
Business data: entities, records and transactions
Enterprise transactions, the system of record
RPA
UiPath, Automation Anywhere
User interaction: keystrokes, screens and clicks
Repetitive, rules-based tasks that mimic people
AI models
OpenAI, Anthropic, Google
General intelligence: language, reasoning and generation
Answers, content and agents a company must build into its operations
ExpertOps AI
Autonomous Operations OS
The operation itself: processes, workflows and decisions across every system
The operation, run end to end across enterprise systems and AI models
The shift already under way
Give the operation its weeks back
A routine purchase order holds four hours of real work and takes six weeks to land, and the difference is coordination your best people absorb on top of their own job.
Of real work in it
4.2 hours
Before it lands
46 days
Process cycle efficiency
1.6%
Illustrative: one routine purchase order, approved supplier and standard terms, measured end to end.
The day now
With ExpertOps
Chasing
The day goes on following up on quotes, approvals and status that nobody owns between the steps.
Every transaction is picked up the moment it arrives, through the night, the weekend and the month end close.
Re-reading
Each handoff means reading the whole request again just to understand what is being approved.
One agent carries it end to end, so nothing changes hands and nothing is read twice.
Waiting on a decision
A threshold sends the work into a calendar that is already full, and it waits there for a gap.
Policy, budget and delegated authority are checked the instant it qualifies, so only real exceptions reach a person.
Starting over
One missing field sends the whole transaction back upstream, and the clock restarts with it.
Everything is validated at intake, so incomplete work never enters the workflow and never comes back.
How fast it lands
Live in two weeks. Autonomous from there.
The workflows, the agents, the guardrails and the connectors are modelled before you arrive, which is what makes the first operation a configuration rather than a project.
Pilot
Live in 2 weeks
Pre-built workflows, no rip and replace; we connect your data sources and configure the workflows with your team
Prove
One operation
Agents run gated, so your team approves every call and sees the trace
Scale
The whole function
More workflows, more agents, and the function keeps pace as demand grows
Autonomous
Steady state
Zero touch by default, humans on the exceptions, governed throughout
How you hold us to it
If your operations are not running faster with less manual effort in twelve weeks, you do not move forward.
Start with one operation
Book a 20-minute walkthrough.
Live on your systems in two weeks, measured against a twelve-week commitment. Pick the operation where the weeks go.
Time to a measured answer
ExpertOps, one operation
2 weeks
Point tools, one step each
One procurement per step
Build it in house
Typically a year or more
Bars drawn to scale against a twenty-four month programme. Building the same operation in house means modelling every process before a line of code is written, which is most of the cost and none of the value.